Covid Level One

18 Feb 2021

We are back to Level One. Please see the following safety measures and efficiencies that we have successfully adopted into our daily practice that are here to stay:

Phone Consultations

We continue to offer this service at the same cost as in person consultations.  We have been able to meet the needs of many and this approach allows us to plan with you any further care where needed.

We will book you in for a call within a two-hour time slot. This will be confirmed with you at the time of booking.  If you need a specific time, please advise and we will do our best.

Face to Face Appointments

Face to face appointments are freely available BUT we continue to screen for any RESPIRATORY or INFECTIVE SYMPTOMS to reduce infective germs in our waiting room.

  • If you have infective symptoms we prefer to initially consult via phone and then make a plan for your assessment.

  • We are safely performing COVID-19 swabs at the practice and have the option to refer to Pathlab for these if clinical assessment is not required.

Prescriptions & other Forms

Our Prescriptions remain electronic with the option to be sent directly to your chosen pharmacy. The same applies to Pathlab and Radiology bookings.  We do allow collection of printed items should that be your preference.

Pathlab requests, Radiology requests and many other documents are also now electronic forms

The Waiting Room

Our waiting room has more seating available but will remain less cluttered so we are sorry if it feels bare but hygiene is a priority more than ever before.

  • Manage my Health and online booking are unrestricted so please notify us if you have infective symptoms or make it clear in the comments if you want a phone consultation.
  • Please don’t hold off screening, immunisations and other routine appointments that you may have pending
  • Uncertainty remains about the future, we will do our best to adapt and respond to any questions or feedback you have regarding health service provision and the changes.
  • Please continue to practice excellent hand hygiene and socially distance, stay home and call us if you develop any symptoms of concern.